Frequently Asked Questions

Our educational tours are designed for students from high schools, colleges, and universities. We also offer specialized programs for educational institutions, corporate groups, and professionals seeking continuing education opportunities. The specific eligibility criteria may vary depending on the tour or program, so please check the details of each offering or contact us for more information.

Our educational tours range from 3 days to 2 weeks, depending on the program and destinations. Domestic tours within India typically last 3-7 days, while international tours can extend from 7-14 days. We also offer customized tour durations based on the specific requirements of groups or institutions.

Booking a tour with ElevateXperia is simple. You can book directly through our website by visiting the specific tour page and clicking on the "Book Now" button. Alternatively, you can contact our team via email or phone to make a booking. For group bookings or customized tours, please fill out the inquiry form on our Contact page, and our team will get back to you with a tailored proposal.

We accept various payment methods including credit/debit cards, net banking, UPI, and bank transfers. For international payments, we also accept PayPal. All payments are processed through secure payment gateways to ensure the safety of your financial information.

Our cancellation and refund policy is as follows:
- Cancellations made 60 days or more before the tour start date: Full refund minus administrative fees
- Cancellations made 30-59 days before the tour start date: 50% refund
- Cancellations made less than 30 days before the tour start date: No refund

In case of unforeseen circumstances or force majeure events, we reserve the right to cancel any tour. In such cases, a full refund will be provided, but we are not responsible for any additional expenses incurred by participants.

Our standard tour packages typically include:
- Accommodation in 3-4 star hotels or university/college guest houses
- Transportation throughout the tour
- Meals as specified in the itinerary (usually breakfast and dinner)
- Entry fees to institutions, companies, and attractions
- Professional tour guides and educational facilitators
- Workshop materials and resources
- Welcome kit and tour merchandise

Please check the specific tour details for a complete list of inclusions and exclusions.

Yes, we provide visa assistance for international tours. Our team will guide you through the visa application process, provide the necessary documentation such as invitation letters and tour itineraries, and offer guidance on completing visa forms. However, please note that the final decision on visa issuance rests with the respective embassy or consulate, and we cannot guarantee visa approval.

Our standard tour groups typically consist of 15-30 students to ensure a personalized and engaging experience. For customized institutional tours, we can accommodate larger groups of up to 50 participants, with additional tour guides and facilitators to maintain the quality of the experience. We also offer exclusive small group tours for 5-10 participants at a premium rate.

Safety is our top priority. Our safety measures include:
- Comprehensive pre-departure briefings and safety orientations
- 24/7 emergency support throughout the tour
- Partnerships with reputable accommodation and transportation providers
- Trained tour guides with first aid certification
- Regular risk assessments of all tour destinations and activities
- Travel insurance coverage for all participants
- Strict adherence to local health and safety regulations
- Regular communication with parents/guardians for younger participants

Basic travel insurance is included in all our tour packages, covering medical emergencies, trip cancellation, and baggage loss. However, we recommend that participants consider purchasing additional comprehensive travel insurance based on their specific needs, especially for international tours. We can suggest reliable insurance providers if needed.

We have established protocols for handling medical emergencies:
- All participants are required to provide medical information and emergency contacts before the tour
- Our tour guides are trained in basic first aid and carry first aid kits
- We maintain a list of local hospitals and medical facilities at each destination
- We have partnerships with medical assistance services for international tours
- In case of an emergency, we immediately contact local medical services and notify emergency contacts
- Our 24/7 support team coordinates all necessary arrangements and keeps families informed